Tidio
Live chat and the Lyro AI agent for small business
Profile researched and drafted with AI assistance from published sources; edited and published by NorwegianSpark SA (editorial policy).
Official website: tidio.com
About Tidio
Tidio starts free and stays that way for a surprising number of small shops. The pricing page (read 16 October 2026) lists a Free plan at $0 with 50 billable conversations a month and ten seats, plus 50 Lyro AI conversations as a lifetime allowance rather than a monthly one — so it is a trial of the AI inside a genuinely free live-chat tool. From there Starter is $24.17 a month for 100 billable conversations, Growth starts at $49.17 for 250, Plus starts at $300 plus usage, and Premium is by contact, with an annual toggle offering two months free. Lyro, the AI agent that answers customer questions from your help content, is sold as an add-on 'from $32.50 a month' for 50 Lyro conversations, scaling to 1,000 before you need a custom plan. What you get is live chat, chatbots and email automation, with native Shopify actions from the Growth plan up, which is why it keeps appearing in small-business stacks. The limits: billable conversations are the real meter and a busy store will outgrow Starter quickly; Lyro's quality tracks the quality of your help pages; and once you are paying for both the plan and the Lyro add-on, compare the total with a per-outcome tool. Intercom Fin on this site is that comparison for SaaS teams; Zendesk AI for larger support desks. Verdict: the best starting point here for a small e-commerce or service business — begin on Free, watch the conversation count, and upgrade only when it bites.
Best For
Small e-commerce and service businesses that want live chat with an AI answering the routine questions. Not for high-volume support desks, where billable conversations make it expensive, or for teams that need deep ticketing and SLAs.
Key Features
- Free plan: 50 billable conversations a month, 10 seats, 50 lifetime Lyro conversations
- Starter $24.17/mo for 100 conversations; Growth from $49.17
- Lyro AI agent add-on from $32.50/mo for 50 conversations
- Live chat, chatbots and email automation
- Native Shopify actions from Growth upward
- Annual billing: two months free
Category
Customer Support →How Tidio compares in Customer Support
The 4 customer support agents we track, listed alphabetically. 1 of the 4 publish a free tier. Prices are the vendor’s own published starting figure and change without notice — check the vendor’s pricing page before committing.
The bar under a price compares that plan with the dearest monthly plan in this table (2 of the 4 rows are flat monthly prices). Custom, per-seat, per-usage and annual prices are not on the same scale, so they carry no bar — a missing bar does not mean cheaper.
| Tool | Starting price | Pricing model | Free tier |
|---|---|---|---|
 Intercom Fin | $0.99 per outcome | Per outcome + seats | No |
 Synthflow | $30,000/yr | Enterprise contract | No |
 Tidio (this page) | $24.17/mo | Freemium | Yes |
 Zendesk AI | $55/mo | Per agent + per resolution | No |
