Intercom Fin
AI customer-service agent priced per outcome
Profile researched and drafted with AI assistance from published sources; edited and published by NorwegianSpark SA (editorial policy).
Official website: intercom.com/fin
About Intercom Fin
Fin is priced by the thing you actually want: a customer conversation that ends without a human. Intercom's pricing page (read 16 October 2026) lists Fin 'from $0.99 per Fin outcome' on every seat plan and as a standalone product, and defines an outcome as a conversation in which the customer confirms the issue is resolved, does not ask for more help after Fin responds, or in which Fin completes a workflow including a handoff — charged once per conversation however many questions it answered. Around that sit the human seats: Essential at $29, Advanced at $85 and Expert at $132 per seat a month as displayed, plus a Copilot add-on for agents at $29 a month billed annually or $35 monthly after ten free Copilot conversations per agent. Fin itself answers across email, live chat and phone, can take actions in external systems and hands off to the inbox when it should. The limits to budget for: the per-outcome meter scales with your volume, so a busy support desk pays far more than the seat price suggests; answer quality depends on the help-centre content you give it; and a handoff counts as an outcome, so measure deflection yourself rather than taking the dashboard's word. Tidio on this site is the small-business equivalent with a free plan; Zendesk AI meters by automated resolution on top of per-agent seats. Verdict: the most transparent pricing model in the category, and the right fit for a SaaS or e-commerce team already on Intercom; price your monthly conversation volume before you switch for it.
Best For
SaaS and e-commerce support teams, especially those already on Intercom, with a help centre good enough to train on. Not for a shop with a handful of daily chats, where Tidio's free plan covers it, or for teams that cannot forecast their conversation volume.
Key Features
- From $0.99 per Fin outcome, charged once per conversation
- Outcome: customer confirms, stops asking, or a workflow completes
- Answers email, live chat and phone
- Takes actions in external systems; hands off to the inbox
- Seats: Essential $29, Advanced $85, Expert $132 a month
- Copilot for agents $29/mo annual after 10 free conversations
Category
Customer Support →How Intercom Fin compares in Customer Support
The 4 customer support agents we track, listed alphabetically. 1 of the 4 publish a free tier. Prices are the vendor’s own published starting figure and change without notice — check the vendor’s pricing page before committing.
The bar under a price compares that plan with the dearest monthly plan in this table (2 of the 4 rows are flat monthly prices). Custom, per-seat, per-usage and annual prices are not on the same scale, so they carry no bar — a missing bar does not mean cheaper.
| Tool | Starting price | Pricing model | Free tier |
|---|---|---|---|
 Intercom Fin (this page) | $0.99 per outcome | Per outcome + seats | No |
 Synthflow | $30,000/yr | Enterprise contract | No |
 Tidio | $24.17/mo | Freemium | Yes |
 Zendesk AI | $55/mo | Per agent + per resolution | No |
